kjaya9 Privacy Policy

kjaya9 collects personal data from you through several channels: directly when you register an account or contact our support team, automatically as you use the Platform, and from trusted third-party partners involved in payment processing and identity verification. Below is a detailed breakdown of the categories of data we collect.

1.1 Account Registration Data

When you create a kjaya9 account, we collect your full legal name, date of birth, email address, Bangladeshi mobile number, and a password (stored in hashed form — never in plain text). You may also be asked to provide your residential address in Bangladesh, including division (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh) and district.

1.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) and responsible gaming obligations, kjaya9 may request documentary evidence of your identity at various stages of your account lifecycle. Documents collected may include a copy of your National Identity Card (NID), passport, driving licence, or a recent utility bill or bank statement showing your name and address. These documents are reviewed by our verification team and stored securely in encrypted form for the duration required by our data retention policy.

1.3 Financial Transaction Data

When you make a deposit or withdrawal, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or local bank transfer), the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction, and the transaction reference number provided by the payment processor. We do not store full card numbers or mobile banking PINs — payment authentication is handled by the respective payment service providers.

1.4 Gameplay and Betting Activity Data

kjaya9 maintains a detailed record of all game sessions and betting activity associated with your account. This includes game titles played, bet amounts, outcomes, session durations, and cumulative wagering figures. This data is used to provide fair play, detect suspicious patterns, administer bonuses correctly, and support responsible gaming interventions where necessary.

1.5 Technical and Device Data

When you access the Platform, our servers automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages visited, session timestamps, and approximate geographic location derived from your IP address.

1.6 Communications Data

If you contact our customer support team via live chat or email, we retain a record of that communication, including the messages exchanged, the date and time, and the support agent who handled your query. This data is used to improve service quality and to maintain an accurate record of account-related interactions.

kjaya9 processes your personal data only for lawful, specified, and transparent purposes. We do not use your data for purposes beyond those described in this Privacy Policy without first obtaining your consent or being required to do so by law.

2.1 Account Management and Service Delivery

Your registration data is used to create and maintain your kjaya9 account, authenticate your identity at login, process deposits and withdrawals, credit bonuses to your account, and deliver the core gaming and sports betting services that constitute the Platform. Without this data, we would be unable to provide you with a functioning account.

2.2 Identity Verification and Fraud Prevention

KYC documents and account data are processed to verify that you are who you claim to be, that you meet the 18+ age requirement, and that your account is not being used for fraudulent purposes. Transaction data and gameplay records are analysed by automated systems and human reviewers to detect patterns consistent with money laundering, account takeover, multi-accounting, or bonus abuse.

2.3 Responsible Gaming

Gameplay and financial data are used by kjaya9's responsible gaming team to monitor player behaviour and identify signs of problematic gambling. Where such signs are detected — for example, a sharp increase in session frequency, rapidly escalating bet sizes, or deposits immediately following a withdrawal — our team may reach out to offer support resources or apply protective account measures. This processing is carried out in the genuine interest of player welfare and Platform integrity.

2.4 Customer Support

Communications data and account records are used to resolve support queries, investigate complaints, and maintain a complete history of account-related interactions. Support data is also reviewed periodically to identify areas where the Platform's user experience can be improved.

2.5 Legal and Regulatory Compliance

kjaya9 may be required by law or by order of a competent authority to process, retain, or disclose certain personal data. In such cases, we will comply with the legal obligation while taking reasonable steps to minimise the scope of any disclosure to what is strictly required.

2.6 Platform Improvement and Analytics

Aggregated and anonymised technical and gameplay data is used to understand how players interact with the Platform, identify performance bottlenecks, test new features, and make decisions about product development. This analytics processing does not involve identifying individual players from aggregated datasets.

kjaya9 does not sell or rent your personal data to third parties. However, in order to operate the Platform effectively and meet our legal obligations, we share certain categories of data with the following categories of trusted partners and authorities.

3.1 Payment Service Providers

To process deposits and withdrawals, we share relevant transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each payment partner processes this data under their own privacy policy and in accordance with applicable financial regulations. kjaya9 does not share more data than is strictly necessary to complete the requested transaction.

3.2 Game Content Providers

kjaya9 integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, basic session data (such as a session token, game ID, and bet amount) is shared with the relevant provider's servers to enable gameplay. Game providers are contractually prohibited from using this data for any purpose other than delivering their games.

3.3 Identity Verification Partners

For KYC and age verification purposes, kjaya9 may use third-party identity verification services. These partners process the documents you submit to confirm your identity and return a verification result to kjaya9. All KYC partners are bound by strict data processing agreements and handle documents under confidentiality obligations.

3.4 Legal and Regulatory Authorities

kjaya9 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities when required to do so by law, by court order, or when we reasonably believe that disclosure is necessary to prevent fraud, protect the safety of a person, or defend kjaya9's legal rights.

3.5 Corporate Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of kjaya9's business assets, personal data held by kjaya9 may be transferred to the acquiring entity. In such an event, kjaya9 will notify affected players via the email address registered on their account and take reasonable steps to ensure that the receiving entity commits to honouring this Privacy Policy or provides an equivalent level of protection.

kjaya9 uses cookies and similar tracking technologies to maintain session state, remember your preferences, and gather aggregate data about how the Platform is used. A cookie is a small text file stored on your device by your browser when you visit a website.

4.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They manage your login session, maintain your account state across pages, store your language preference, and protect against cross-site request forgery (CSRF). Disabling essential cookies will prevent you from logging in or using core Platform features. These cookies do not collect personally identifiable information beyond what is required to maintain your active session.

4.2 Functional Cookies

Functional cookies remember your Platform preferences — such as your preferred game category, display settings, and notification preferences — so that these do not need to be re-configured on every visit. They are set only when you actively change a preference and expire after a reasonable period of inactivity.

4.3 Analytics Cookies

kjaya9 uses anonymised analytics data to understand aggregate traffic patterns, identify pages with high exit rates, and measure the performance of new features. Analytics data is collected in aggregate form and cannot be used to identify individual players. kjaya9 does not share analytics data with advertising networks.

4.4 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking essential cookies will significantly impair your ability to use the Platform. For instructions on managing cookies in your specific browser, refer to the browser's official help documentation.

kjaya9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

5.1 Encryption

All data transmitted between your browser or app and the kjaya9 servers is encrypted using TLS (Transport Layer Security). Data stored at rest — including KYC documents, personal details, and financial records — is encrypted using AES-256 encryption. Passwords are stored using a one-way cryptographic hash function and are never stored or transmitted in plain text.

5.2 Access Controls

Access to player personal data within kjaya9's internal systems is granted on a strict need-to-know basis. Staff members who handle customer data undergo mandatory privacy and security training. All internal access to sensitive data is logged and subject to periodic review by kjaya9's information security team.

5.3 Infrastructure Security

The kjaya9 Platform is hosted on secure server infrastructure protected by firewalls, intrusion detection systems, and regular vulnerability assessments. We apply security patches and software updates promptly to minimise exposure to known vulnerabilities. Automated monitoring systems alert our security team to unusual access patterns in real time.

5.4 Breach Response

In the event of a confirmed data breach that poses a risk to your personal data, kjaya9 will notify affected players without undue delay via the email address registered on their account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps kjaya9 has taken or will take to address the breach and mitigate its impact.

kjaya9 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold.

• Account registration data — retained for the duration of your account plus a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC and identity verification documents — retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Financial transaction records — retained for a minimum of 5 years from the date of each transaction to support AML compliance and dispute resolution.
• Gameplay and betting activity records — retained for 3 years from the date of each session to support responsible gaming obligations and bonus auditing.
• Customer support communications — retained for 2 years from the date of the last interaction in a support thread.
• Technical and device data (logs) — retained for 12 months from the date of collection, after which they are purged from active systems.
• Analytics data — retained in aggregated, anonymised form indefinitely as it cannot be used to identify individual players.

When the applicable retention period expires and there is no legal obligation requiring further retention, kjaya9 will securely delete or anonymise the relevant data. Deletion is carried out using industry-standard data destruction methods that prevent recovery of the deleted information.

As a kjaya9 player, you hold a number of rights in relation to the personal data we hold about you. kjaya9 is committed to honouring these rights promptly and without undue obstacles. To exercise any of the rights described below, contact our support team at [email protected] (plain text — not a clickable link) or via live chat.

7.1 Right of Access

You have the right to request a copy of the personal data kjaya9 holds about you. We will provide this in a structured, commonly used, machine-readable format within a reasonable period of receiving your verified request. We may ask you to confirm your identity before processing an access request to prevent unauthorised disclosure.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details such as your email address and mobile number directly through the account settings panel. For corrections to your registered name or date of birth, please contact the support team and provide supporting documentation.

7.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis for processing applies), or where you object to processing and there are no overriding legitimate grounds. Note that kjaya9 may be required by law to retain certain data — particularly financial and KYC records — for a defined minimum period even after a deletion request is received.

7.4 Right to Restrict Processing

You may request that kjaya9 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed. During a restriction period, kjaya9 will store your data but will not use it for active processing beyond what is legally required.

7.5 Right to Object

Where kjaya9 processes your personal data on the basis of legitimate interests, you have the right to object to that processing at any time. kjaya9 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

7.6 Right to Data Portability

Where processing is based on consent or contract and is carried out by automated means, you have the right to receive the personal data you have provided to kjaya9 in a structured, commonly used format, and to transmit that data to another data controller where technically feasible.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kjaya9 holds about you, please contact our support team. The primary contact channel for privacy-related matters is our 24/7 live chat service, available directly on the Platform. You may also reach us by email at [email protected] (this is a plain text address — not a clickable link).

kjaya9 reviews this Privacy Policy on a regular basis to ensure it accurately reflects our current data practices and remains aligned with applicable standards. When we make material changes to this policy — such as adding a new category of data collection, introducing a new third-party partner, or significantly changing our retention periods — we will notify registered players by email using the address on their account and display a prominent notice on the Platform for a reasonable period following the change.

The version of this Privacy Policy displayed at kjaya9.net/privacy-policy is always the current, operative version. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this page periodically even when no direct notification has been sent, as minor clarifying updates may not always trigger a formal notification.

Continued use of the kjaya9 Platform after any update to this Privacy Policy has been made available constitutes your acceptance of the revised terms. If you do not accept a material change to this policy, you should close your account and request deletion of your data before the effective date of the change.